Duties and Responsiblities:

• Understand client expectations and client requirements
• Liaise between Client and other project stakeholders to facilitate, isolate, qualify, resolve or provide solutions to problems and / or issues
• Serve as client’s technical expert and advisor
• Identify issues that could hamper successful completion of a project and help recommend and carry out acceptable solutions
• Periodic query from SQL server databases
• Synthesizing reports from data conversion
• Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response
• Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures in order to provide accurate solutions to Clients
• Make recommendations for improving procedures
• Assist in the preparation of the testing strategy and test execution plan for the client’s user acceptance testing of solution modules and deliverables.
• Achieve client sign off on key deliverables (modules)
• Partner with all involved parties to ensure successful client go-live. Be available to address issues resolution during client stabilization.
• Use all internal tools as designed.
• Commitment to ongoing evaluation and continuous improvement of the Implementation Methodology, processes, procedures, templates, etc.