Intellectual Concepts specializes in the business process review of transit organizations. This includes evaluating, recommending, and transitioning – staff, technology and workflows – ensuring the best use of resources, business processes, budget allocation, and efficiency. IC provides:

  • Task analyses
  • Process/procedure reviews
  • Technology evaluations
  • Key process automation
  • Change management
  • Workflow optimization.

Metropolitan Atlanta Rapid Transit Authority (MARTA)

IC provides business process re-engineering services to the Metropolitan Atlanta Rapid Transit Authority (MARTA), focusing on rail operations and their staff of more than 900. Work includes analyses and recommendations for:
  • Rail processes and procedures
  • Rail workforce development
  • Integrated Operations Center.


  • Help drive/support enterprise-scalable product design, development and deployment in an agile environment
  • Participate in planning and scoping sessions for a technology product or platform (typically combination of AI, automation, workflow, UI/UX…)
  • Coordinate with business subject matter experts (SMEs) and stakeholders to capture key solution features and capabilities for solution design
  • Determine how solutions impact existing work processes and systems, and how to manage the integration of new process’ or functionality
  • Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs.
  • Author detailed functional and non-functional business requirements / user stories /personas / journeys/KPIs/ mock-ups that map business strategy, customer demands, and technology delivery
  • Plan in effort estimation (sprint planning) and roadmap development sessions to define sprints based on business priority and impact
  • Ensures development lifecycle and control processes are followed end-to-end
  • Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
  • Manage and oversee user acceptance and business validation cycles with SMEs to ensure IT enhancements and project demands are delivered successfully with anticipated results

We have worked with world class clients

City of Atlanta and Intellectual Concepts
Center for Disease Control and Intellectual Concepts
Armed Forces Medical Examiner System and Intellectual Concepts
United States Marine Corps and Intellectual Concepts
MARTA and Intellectual Concepts
GSA 8 a Stars II and Intellectual Concepts
Defense Information Systems Agency and Intellectual Concepts
Dept of the Army and Intellectual Concepts

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