Intellectual Concepts specializes in the business process review of transit organizations. This includes evaluating, recommending, and transitioning – staff, technology and workflows – ensuring the best use of resources, business processes, budget allocation, and efficiency. IC provides:

• Task analyses
• Process/procedure reviews
• Technology evaluations
• Key process automation
• Change management
• Workflow optimization.

Metropolitan Atlanta Rapid Transit Authority (MARTA)

• Rail processes and procedures
• Rail workforce development
• Integrated Operations Center.

Responsibilities:

• Help drive/support enterprise-scalable product design, development and deployment in an agile environment
• Participate in planning and scoping sessions for a technology product or platform (typically combination of AI, automation, workflow, UI/UX…)
• Coordinate with business subject matter experts (SMEs) and stakeholders to capture key solution features and capabilities for solution design
• Determine how solutions impact existing work processes and systems, and how to manage the integration of new process’ or functionality
• Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs.
• Author detailed functional and non-functional business requirements / user stories /personas / journeys/KPIs/ mock-ups that map business strategy, customer demands, and technology delivery
• Plan in effort estimation (sprint planning) and roadmap development sessions to define sprints based on business priority and impact
• Ensures development lifecycle and control processes are followed end-to-end
• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
• Manage and oversee user acceptance and business validation cycles with SMEs to ensure IT enhancements and project demands are delivered successfully with anticipated results